Complaint Procedure

If you feel you have been unfairly denied a request for reasonable modification, or have any other complaint, please submit your complaint:

In Writing to:

Manager SCT Link
140 Enterprise Ct Ste B
Galt CA 95632-8163

Complaint Form Formulario de Queja

By Telephone:

8 a.m. to 5 p.m. Monday through Friday
(209) 745-3052 or (800) 338-8676

In Person:

Please call for an appointment
Manager SCT Link
140 Enterprise Ct Ste B
Galt CA 95632-8163

Required information:

Passenger's first and last name
Passenger's address
Passenger's telephone number
Date of incident
Route
Time
Location of incident
Dispatcher's and/or Driver's name
Bus number
Description of events

Complaints with incomplete information may result in delayed investigations and responses.

Within 3 days of receipt of your complaint our office will call you, and a written acknowledgement of your complaint will be mailed to you. Your complaint will be investigated, and a written reply returned to you within 30 days of receipt of your complaint.